Shared Multi-Agent WhatsApp & Instagram Inbox | WALoops
WALoops
inbox Team Inbox & Live Chat · WhatsApp & Instagram

One WhatsApp Number. Your Entire Team Collaborating.

Stop passing phones around the office. Connect your official WhatsApp Business number and Instagram account, and let your sales, support, and fulfillment agents chat simultaneously with customer profiles, CRM order history, and smart collision detection.

check_circle Unlimited Chats
check_circle 1-Click Agent Assignment
check_circle WhatsApp + Instagram, One Inbox
KP
Karan Patel
+91 98234 56789
Assigned: Priya S.
Hi, I wanted to know if order #4892 has been shipped yet?
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Internal Note (Priya): Customer verified COD address. Delhivery AWB assigned.
Hello Karan! Yes, your order #4892 was dispatched via Delhivery Express. Tracking: DEL98492019. Expected: Tomorrow!
24h Window Open ⚡ Saved Replies Available
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WhatsApp + Instagram

One Inbox, Every Channel

WhatsApp chats and Instagram DMs land in the exact same shared inbox — no second tool, no second login. Filter down to one channel when you need to focus, or work the full queue as one team.

  • check_circle WhatsApp and Instagram conversations, merged in one list
  • check_circle One-tap filter: All, WhatsApp only, or Instagram only
  • check_circle Same assignment, notes & saved replies on both channels
Explore Instagram Automation arrow_forward
All chat WhatsApp photo_camera Instagram
KP
Karan Patel · WhatsApp
Yes, your order #4892 was dispatched...
2m
photo_camera
@style.with.anu · Instagram
is this saree available in red?
4m
RS
Riya S. · WhatsApp
Perfect, thank you!
12m

Engineered for Fast-Paced Customer Support

Empower your customer success agents to close inquiries 5x faster.

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Multi-Agent Collaboration

Let multiple team agents collaborate inside the same shared inbox simultaneously. Route queries, assign tickets dynamically, and monitor agent reply times.

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Number Coexistence

Use the same WhatsApp Business number on the official mobile app and inside WALoops at the same time. All chats stay fully synced, allowing your team to manage conversations smoothly.

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Private Team Notes

Collaborate on tricky support tickets without leaving the inbox — on WhatsApp or Instagram. Mention teammates in private yellow note blocks that customers can never see.

Quick Responses, Right When You Need Them

Reply faster with pre-built templates, product cards, and catalog messages — all one tap away, without breaking your flow.

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Upgrade Your Team's WhatsApp Productivity Today

Chat with our team. Setup takes under 3 minutes with official Meta embedded signup.

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