inbox Team Inbox & Live Chat · WhatsApp & Instagram

One WhatsApp Number. Your Entire Team Collaborating.

Stop passing phones around the office. Connect your official WhatsApp Business number and Instagram account, and let your sales, support, and fulfillment agents chat simultaneously with customer profiles, CRM order history, and smart collision detection.

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check_circle 1-Click Agent Assignment

check_circle WhatsApp + Instagram, One Inbox

Karan Patel

+91 98234 56789

Assigned: Priya S.

Hi, I wanted to know if order #4892 has been shipped yet?

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Internal Note (Priya): Customer verified COD address. Delhivery AWB assigned.

Hello Karan! Yes, your order #4892 was dispatched via Delhivery Express. Tracking: DEL98492019. Expected: Tomorrow!

24h Window Open ⚡ Saved Replies Available

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WhatsApp + Instagram

One Inbox, Every Channel

WhatsApp chats and Instagram DMs land in the exact same shared inbox — no second tool, no second login. Filter down to one channel when you need to focus, or work the full queue as one team.

check_circle WhatsApp and Instagram conversations, merged in one list
check_circle One-tap filter: All, WhatsApp only, or Instagram only
check_circle Same assignment, notes & saved replies on both channels

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All chat WhatsApp photo_camera Instagram

Karan Patel · WhatsApp

Yes, your order #4892 was dispatched...

photo_camera

@style.with.anu · Instagram

is this saree available in red?

Riya S. · WhatsApp

Perfect, thank you!

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Engineered for Fast-Paced Customer Support

Empower your customer success agents to close inquiries 5x faster.

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Multi-Agent Collaboration

Let multiple team agents collaborate inside the same shared inbox simultaneously. Route queries, assign tickets dynamically, and monitor agent reply times.

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Number Coexistence

Use the same WhatsApp Business number on the official mobile app and inside WALoops at the same time. All chats stay fully synced, allowing your team to manage conversations smoothly.

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Private Team Notes

Collaborate on tricky support tickets without leaving the inbox — on WhatsApp or Instagram. Mention teammates in private yellow note blocks that customers can never see.

Shared inbox questions

Can my team share one WhatsApp number? expand_more

Yes. The WALoops shared inbox puts every WhatsApp and Instagram conversation in one place, where teammates can be assigned chats and reply from the same business number. Unlimited team members are on the Advance plan.

Which channels does WALoops support? expand_more

WALoops supports WhatsApp (official Business API), Instagram Direct messages, and a website live chat widget on the Advance plan. Conversations from these channels share one inbox.

Can I keep using the WhatsApp Business app on the same number? expand_more

Yes. WALoops supports WhatsApp number coexistence, so a number can stay on the WhatsApp Business app on your phone while also being connected to the API for automation.

What is the difference between WALoops Premium and Advance? expand_more

Both include unlimited chatbot flows, campaigns and the AI agent. Premium has a single-user inbox and 500,000 AI tokens a month. Advance adds unlimited team members, a live chat widget, support ticketing, API access and 5,000,000 AI tokens a month.

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