Shopify WhatsApp Integration (Free App): Order Updates, COD Confirmation | WALoops
WALoops
Chat with us
On the Shopify App Store

Shopify WhatsApp Integration

Send every Shopify order update to your customer's WhatsApp automatically: order confirmation, shipped with tracking, delivered and a review request. Add COD confirmation and abandoned cart reminders when you need them. Install the free app and messages start from the WALoops number, with no Meta setup.

shopping_bag Install free on Shopify Chat with us
  • check_circle Free plan, 100 messages included
  • check_circle Official WhatsApp Business API
  • check_circle No code, no Meta developer app
Shopify WhatsApp order updates: order placed, COD confirm, shipped with tracking, delivered and review request

What your Shopify store can send on WhatsApp

Each message is triggered by a real Shopify event, so it goes out the moment the order changes, with the customer's name, order number and total filled in. Every message has its own on/off switch in the app.

receipt_long
Free plan

WhatsApp order notifications

An order confirmation when a prepaid order is placed, a shipped message with the tracking number when you fulfil it, a delivered message when the courier marks it delivered, and a review request two days later.

Shopify WhatsApp order confirmation guide arrow_forward
verified
Starter

COD order confirmation

Cash on Delivery buyers get a message with Confirm Order and Cancel Order buttons. Confirm tags the order "WhatsApp Confirmed" in Shopify so your team knows to ship it; Cancel cancels the order in Shopify before you pay a courier.

How COD verification works arrow_forward
remove_shopping_cart
Starter

Abandoned cart reminders

When a shopper leaves checkout after entering their phone number, they get a WhatsApp reminder with a link back to the same cart. Premium adds up to three reminders on your own schedule.

Shopify abandoned cart recovery on WhatsApp arrow_forward
currency_rupee
Starter

COD to prepaid

An hour after a COD order, offer your prepaid discount and a link to pay online. Every buyer who switches is a parcel that can't come back unpaid.

6 ways to get more prepaid orders arrow_forward

Also in the app: a WhatsApp support button on every store page (Premium), and live chat with AI replies (Advance). Replies to any order message land in your WALoops inbox.

How to connect Shopify to WhatsApp

Three steps, no code and no Meta developer account.

  1. 1

    Install the app

    Install WALoops COD Checkout & Sales from the Shopify App Store and approve the permissions. Your WALoops account is created for you.

  2. 2

    Switch on the messages you want

    Open WALoops → WhatsApp inside Shopify admin. The messages are already written and approved by WhatsApp; turn each one on and preview it. They go out from the WALoops number, with your store's logo on each message.

  3. 3

    Move to your own number (Starter)

    Click Connect your number on the same page and finish Meta's signup window. WALoops gets the same messages approved on your number and switches sending over by itself, so customers see your business name. New to this? Read how to get the WhatsApp Business API.

Want a WhatsApp chat button too, or wondering how this differs from a button app? See how to add WhatsApp to Shopify.

Build your own Shopify WhatsApp automation

The ready-made messages cover most stores. For anything else, the WALoops dashboard lets you pick a Shopify event, add conditions such as payment method contains COD or total above ₹2,000, and send any approved template, after a delay if you like.

Shopify events you can start from

shopping_bagOrder created
paymentsOrder paid
local_shippingOrder fulfilled
updateShipping status changed
cancelOrder cancelled
currency_rupeeRefund created
remove_shopping_cartCheckout abandoned
chatCustomer replied on WhatsApp

Actions WhatsApp can take in Shopify

A tap on a WhatsApp button can change the order in Shopify, so your team doesn't have to.

ActionTypical use
Add or remove tagsTag COD orders the buyer confirmed
Cancel orderBuyer tapped Cancel on a COD order
Add a noteRecord the buyer's WhatsApp answer on the order
Mark as paidBuyer paid the COD amount online
Close or reopen orderTidy up orders after delivery or a return

WALoops vs a WhatsApp chat button app

Most "Shopify WhatsApp apps" add a button that opens WhatsApp on the shopper's phone. That's useful, but it can't send anything by itself. For a wider look, read our comparison of the best Shopify WhatsApp apps.

Chat button appWALoops
Sends order updates automaticallyNoYes
Official WhatsApp Business APINoYes
COD confirmation that updates the Shopify orderNoYes (Starter)
Abandoned cart remindersNoYes (Starter)
Chat button on the storeYesYes (Premium)
Team inbox for repliesYour own phoneShared inbox
CostOften freeFree plan with 100 messages; Starter $9.99/month

What Shopify WhatsApp messages cost

The app is free to install and the Free plan includes 100 WhatsApp messages from the WALoops number. Starter ($9.99 a month, billed by Shopify) adds COD confirmation, cart recovery, COD to prepaid and your own WhatsApp number. On your own number WALoops adds no per-message charge; Meta bills its own rate. Order updates are utility messages, about ₹0.115 each in India before GST; cart reminders are marketing messages, which cost more. Details in our WhatsApp Business API pricing guide.

See the Shopify app plans

Shopify WhatsApp guides

link

How to add WhatsApp to Shopify

Chat button, order messages or the full API: the three ways, with free button code.

 receipt_long

Shopify WhatsApp order confirmation

Which order messages to send, examples that pass Meta review, and what they cost.

 compare_arrows

Best Shopify WhatsApp apps

Meta's free app, chat buttons and marketing platforms compared, with prices.

 remove_shopping_cart

Abandoned cart recovery on WhatsApp

Timing, messages and offers that bring shoppers back.

 sync

Reduce COD RTO on Shopify

8 fixes for Indian stores, in the order to add them.

 password

COD OTP verification

Stop fake COD orders before they're placed.

Frequently asked questions

Does Shopify have a WhatsApp integration? expand_more
Shopify has no WhatsApp messaging built in; its order notifications are emails and SMS. You add WhatsApp with an app. WALoops COD Checkout & Sales is a free Shopify app that sends order confirmations, shipping and delivery updates on the official WhatsApp API, with COD confirmation and cart recovery on its Starter plan.
Is there a free Shopify WhatsApp integration? expand_more
Yes. The WALoops Shopify app is free to install and its Free plan sends order confirmation, shipped, delivered and review request messages from the WALoops number, 100 messages included, with no Meta setup. Meta's own WhatsApp app for Shopify is also free, but you must connect your own WhatsApp Business account first.
How do I connect WhatsApp to my Shopify store? expand_more
Install WALoops COD Checkout & Sales from the Shopify App Store, open WALoops → WhatsApp in your Shopify admin and turn on the messages you want. They start straight away from the WALoops number. On Starter you can connect your own number from the same page.
Can Shopify send order confirmation on WhatsApp automatically? expand_more
Yes, with an app. When an order is placed, WALoops sends the buyer a WhatsApp confirmation with their name, order number and total. Prepaid confirmations are on the Free plan; COD orders get a confirmation with Confirm and Cancel buttons on Starter.
Can I send messages from my own WhatsApp number? expand_more
Yes, on the Starter plan and above. Start on the WALoops number, then connect your own number through Meta's signup window in the app. WALoops gets the same messages approved on your number and switches over by itself.
Is this the official WhatsApp Business API? expand_more
Yes. Every message goes through Meta's official WhatsApp Business Platform, so there is no risk of a ban for automation as with unofficial tools that run on a WhatsApp Web session.
How much does Shopify WhatsApp integration cost? expand_more
The WALoops app is free with 100 messages. Starter is $9.99 a month, billed through Shopify. On your own number WALoops adds no per-message charge and Meta bills its own rate, about ₹0.115 per order update in India.
Do customers need to opt in? expand_more
Yes. WhatsApp's Business Policy requires that customers agree to receive messages. A note next to the phone field at checkout, such as "We'll send order updates on WhatsApp", is the usual way to collect it.
Join 500+ D2C Brands on WAloops

Connect Shopify to WhatsApp today

Order updates, COD confirmation and cart recovery on the official WhatsApp API. Free to install, 100 messages included.

shopping_bag Install free on Shopify View Transparent Pricing →

✓ No credit card required   ✓ 7-day free trial   ✓ Cancel anytime