WhatsApp for Property Managers: Guest Automation & Booking Growth | WALoops
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Elevate Your Guest Experience With an Automated WhatsApp Concierge

Instant booking confirmations, AI answers to guest questions, upsells and support, all in one inbox. Plus WhatsApp campaigns that bring past guests back to book direct.

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Pre-Booking Automation

Convert Inquiries Into Bookings Faster

Speed is the #1 lever for booking conversion. Respond to property inquiries on WhatsApp in seconds—not hours. Auto-send availability and pricing, then close the loop with abandoned quote follow-ups to maximize conversions.

  • check_circle Instant WhatsApp response to booking inquiries
  • check_circle Live availability & pricing sent via WhatsApp
  • check_circle Automated quote follow-ups at 2h, 24h, 72h
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Unified Inbox
Connected
check_circle inquiry_from_airbnb
Auto-Followup on WhatsApp
check_circle guest_booking_confirmed
Check-in Info Sent
💬 Unified Guest Inbox
Airbnb + Vrbo + Direct messages in one place
Post-Booking Automation

Automate Every Guest Touchpoint

From booking confirmation through the stay: send instant confirmations, collect guest info, answer check-in questions and upsell extras on WhatsApp, without waking the host at 2 AM.

  • check_circle Instant booking confirmations with property details
  • check_circle Collect ID, ETA, and preferences via chat bot
  • check_circle Check-in, WiFi and parking questions answered by the AI agent
  • check_circle Upsell early check-in, late checkout, extras
app.waloops.com/campaigns/guest-journey
Automated guest journey sequence from booking to check-in
During Stay & Ops

Support Guests & Coordinate Your Team

Every guest conversation—Airbnb, Vrbo, direct WhatsApp—lands in one shared inbox. Assign chats to the right teammate, tag them by issue, and reply fast with saved quick responses for check-in times, WiFi, parking, and more.

  • check_circle One shared inbox for every guest channel
  • check_circle Assign conversations to the right teammate
  • check_circle Tag & filter chats by issue, unread, or favourites
  • check_circle Saved quick replies for common guest questions
Post-Stay Revenue

Turn Guests Into Repeat Customers

Capture every guest's phone number during booking. After checkout, send review requests to recent guests while the stay is fresh. Then launch targeted "book direct" campaigns to repeat guests, offering loyalty discounts and saving your property manager OTA commissions.

  • check_circle Review request campaigns to recent guests on WhatsApp
  • check_circle Targeted repeat-guest campaigns with loyalty discounts
  • check_circle "Book direct next time" campaigns (save OTA fees)
  • check_circle Revenue tracking per campaign and property
Repeat-guest campaign with review request and loyalty discount offer

Everything You Need, Built Into One Platform

Respond faster, automate everything, coordinate teams, and drive revenue—all from WhatsApp.

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Revenue Optimization

Upsell during stays, recover abandoned quotes, drive direct bookings, and track ROI per campaign and property.

speed

Faster Response Times

Respond to inquiries in seconds with instant WhatsApp replies, availability lookups, and chatbot-assisted confirmations.

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Built-In Compliance

WhatsApp messaging with opt-out support, throttling, and suppression lists from day one—compliant marketing out of the box.

Connect Your Favorite PMS Platform

Works seamlessly with the leading property management systems. New integrations added regularly.

New to this? Read WhatsApp guest messaging for vacation rentals.

Hostaway Guesty Hospitable OwnerRez Hostfully
Lodgify
Cloudbeds
Avantio
Smoobu

Don't see your PMS listed? We also support custom integrations and Zapier/Make workflows.

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Property management questions

Which property management systems connect to WALoops? expand_more
WALoops connects to Guesty, Hostaway, OwnerRez, Lodgify, Hospitable and Hostfully, and to any other system that can send webhooks. Each reservation event can send a WhatsApp message to the guest or your team.
How do I send WhatsApp booking confirmations from Guesty? expand_more
Create a Guesty Open API Client ID and Secret (Integrations → Guesty API), add them in WALoops under Automation → Apps → Guesty and click Activate. WALoops registers the reservation webhooks and sends a WhatsApp confirmation with the property, dates and total for every new booking.
How do I connect Hostaway to WhatsApp? expand_more
Copy your Account ID and Client Secret from Hostaway Settings → API into WALoops, then add the webhook URL WALoops shows in Hostaway's webhook settings. Every Hostaway reservation from Airbnb, Vrbo, Booking.com or direct bookings can then send a WhatsApp message.
Can I message Airbnb guests on WhatsApp? expand_more
Yes, once you have the guest's phone number, which Airbnb shares with hosts after a confirmed booking and which most property management systems pass on. Keep booking and payment discussions inside Airbnb's own messages as Airbnb requires.
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