WhatsApp for Ecommerce: Cart Recovery & Order Automation

Revenue Recovery

Recover Up to 35% of Lost Cart Revenues

7 out of 10 shoppers leave without buying. Email recovery gets lost in spam. Deliver personalized, time-sensitive checkout reminders on WhatsApp with 1-click payment links, instant discount codes, and verified 48h conversion tracking.

check_circle Up to 35% of lost checkouts recovered
check_circle 1-click pre-filled recovery links
check_circle Verified 48-hour conversion tracking
check_circle Zero markup advantage on recovery alerts

The 3-Step WhatsApp Recovery Cadence +35% Lift

Step 1: 15 Mins After Drop 65% Open Rate

Friendly reminder with item photos and pre-filled checkout link.

Step 2: 4 Hours Later Urgency Boost

Stock alert reminder: "Only 3 items remaining in your size!"

Step 3: 24 Hours (Final Offer) Instant Coupon

10% auto-applied coupon code + free express shipping unlock.

Order Verification

Verify COD Orders & Reduce RTO Returns

Send pre-delivery WhatsApp confirmations to COD customers. Verify order details, ETA, and payment method before delivery. Cut return-to-origin (RTO) losses by confirming each order before you pay the courier.

check_circle Pre-delivery WhatsApp confirmations
check_circle Verify order details & payment method
check_circle Catch fake COD orders before you ship
check_circle Confirm delivery slot preferences

chat

WALoops COD Verify

● Instant Auto-Response

Order #9482

📦 COD Order Received — Action Required

Hi Rohan, your COD order of ₹2,499 is placed.
📍 Flat 402, Andheri West, Mumbai 400053

Tap Confirm and we ship it today.

✅ Confirmed! Your order is being packed for dispatch.

check_circle Shopify tagged → COD_CONFIRMED

OR if cancelled / no reply

❌ Order #9482 has been cancelled. No charges applied.

cancel Shopify API → Order Cancelled · No courier manifest created

How COD Verification Works

Four deterministic outcomes. Zero manual work.

shopping_bag

COD Order Placed

Shopify detects COD payment method

sms

WhatsApp Sent Instantly

Customer receives verification with 6-hour deadline

✓

check_circle

Confirm → Ships

Tagged in Shopify, moves to fulfillment

✗

cancel

Cancel / No Reply → Auto-Cancelled

Order auto-cancelled via API, zero shipping cost

Order Automation

Automate Order Tracking & Customer Support

Send automated order confirmations, shipping updates, delivery tracking links, and post-delivery follow-ups. Support agents access full order history in a unified inbox to resolve issues instantly.

check_circle Instant order confirmation messages
check_circle Shipping & delivery status updates
check_circle Live tracking links & ETAs
check_circle Unified inbox with order context for support

📱

Automate Order Notifications

Connected

check_circle order_confirmed

Processing

check_circle order_shipped

In Transit

check_circle out_for_delivery

Arriving Today

check_circle product_review_followup

Review Requested

Customer Retention

Turn Customers Into Repeat Buyers

Send post-purchase review requests, product recommendations based on order history, exclusive loyalty discounts, and re-engagement campaigns. Drive LTV growth with targeted WhatsApp broadcasts.

check_circle Automated review & feedback requests
check_circle Product recommendations & upsells
check_circle Loyalty discounts for repeat customers
check_circle Re-engagement campaigns with special offers

📱

Repeat Buyers

Connected

check_circle review_request_sent

Awaiting Response

check_circle loyalty_discount_sent

20% Off Unlocked

💬 re_engagement_campaign

Delivered to 1,240 repeat customers

Everything You Need to Grow Ecommerce Revenue

Recover carts, verify orders, automate shipping, support customers, and drive repeat purchases from one platform.

support_agent

Customer Support

Unified inbox with order context, return tracking, and instant dispute resolution for support teams.

trending_up

Repeat Purchases

Reviews, recommendations, loyalty offers, and re-engagement campaigns drive customer lifetime value.

campaign

Broadcast Campaigns

High-deliverability bulk marketing for flash sales, seasonal offers, and customer re-engagement.

Connect Your Ecommerce Store

Works seamlessly with all major ecommerce platforms. New integrations added regularly.

Shopify

WooCommerce

BigCommerce

Magento

Wix

Squarespace

PrestaShop

OpenCart

Drupal Commerce

Don't see your platform listed? We also support custom integrations and Zapier/Make workflows.

Chat with us arrow_forward

WhatsApp for ecommerce: questions

What is the WALoops Shopify app? expand_more

WALoops COD Checkout & Sales is a Shopify app that adds a one-panel checkout for Cash on Delivery orders with WhatsApp OTP, COD rules, a COD fee, partial COD, WhatsApp order confirmation and COD verification. Buyers who pay online finish on Shopify's own checkout. It is listed on the Shopify App Store as "waloops".

How do I connect WooCommerce to WhatsApp? expand_more

Install the free WALoops WooCommerce plugin from WordPress.org, open WooCommerce → WhatsApp and click Connect. Order notifications, COD verification and abandoned cart reminders start right away from the WALoops number, with the first 100 messages free and no Meta developer setup; you connect your own WhatsApp number later. Without the plugin, a WooCommerce REST API key added under Automation → Apps also works for order messages.

Can WooCommerce send order notifications on WhatsApp automatically? expand_more

Yes, with a WhatsApp Business API platform such as WALoops. With the free WALoops plugin, a placed order and a change to Completed each send an approved WhatsApp template filled with the customer name, order number and total. The first 100 messages are free; after that you send from your own number at Meta's rates with no WALoops per-message charge.

How do I reduce COD RTO on Shopify? expand_more

Verify the phone number with an OTP before the COD order, set COD rules by cart value and PIN code, add a small COD fee, confirm every COD order on WhatsApp before shipping, offer a prepaid discount, and use partial COD on risky orders. The WALoops guide explains the eight fixes in the order most stores should add them.

What does a WhatsApp message cost in India? expand_more

Meta's rates for India are about ₹0.86 for a marketing message and ₹0.115 for a utility or authentication message, before GST. Order updates are utility messages; promotions and cart reminders are marketing. Incoming messages are free. The WALoops pricing guide has the full table and worked examples.

Recover Abandoned Carts & Automate Orders on WhatsApp