support_agent Customer Support Solution

Help Every Customer Faster with Inbox, Auto Flows & AI Agent

Answer common questions in one click with quick replies, automate routine triage with no-code auto flows, and let an AI Agent resolve simple queries instantly—so your team only steps in when it truly matters.

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💬

Support Inbox

3 Active

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1-Click Reply

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Billing Team

🤖 AI Agent

Resolved instantly, no agent needed

Shared Inbox

One Inbox, Instant Quick Replies

Give every agent one shared WhatsApp inbox with full conversation history and internal notes. Answer the questions that come up every day with a single tap using saved quick replies, instead of retyping the same answer.

check_circle Shared inbox with agent assignment & tags
check_circle One-tap quick replies for common questions
check_circle Full conversation history, no tab switching
check_circle Internal notes for team collaboration

Auto Flow

Automate Routine Support With No-Code Flows

Build visual conversation flows that greet customers, ask the right questions, and route each chat to the correct team automatically — all with a drag-and-drop builder, no code required.

check_circle Drag-and-drop flow builder for support journeys
check_circle Auto-route by topic, language, or urgency
check_circle Business-hours & after-hours auto-replies
check_circle Escalates to a human agent whenever needed

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Message Received

Auto Flow triggers instantly on any incoming chat

quiz

Question Categorized

"Billing issue" detected from the flow's menu

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Auto-Routed

Chat assigned to the Billing team automatically

✓

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Agent Notified

Zero manual triage, zero misrouted chats

AI Agent

Let AI Agent Handle the Repetitive Questions

Deploy an AI Agent trained on your FAQs, policies, and knowledge base to answer routine questions instantly, 24/7. It knows exactly when a question needs a human, and hands off with full conversation context.

check_circle Trained on your FAQs, policies & knowledge base
check_circle Resolves routine questions instantly, 24/7
check_circle Seamless handoff to a human with full context
check_circle Frees your team to focus on what needs a human

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AI Agent

● Online 24/7

Auto-Reply

What's your return policy?

🤖 You can return any item within 30 days for a full refund, as long as it's unused and in original packaging.

Answered instantly from your Help Center

My order arrived damaged, I want to speak to someone

🙋 Got it — connecting you with an agent now.

check_circle Handed off with full context → Agent Assigned

Customer Feedback

Measure Satisfaction & Gather Customer Feedback

Send automated satisfaction surveys after ticket resolution. Track NPS, CSAT, and CES metrics. Identify unhappy customers for proactive follow-up. Use feedback to improve support quality and training.