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support_agent Customer Support Solution

Deliver Faster Support & Higher Satisfaction on WhatsApp

Consolidate customer inquiries from all channels into one unified inbox. Resolve issues faster with AI-powered FAQs, instant customer context, and streamlined ticket management—all on WhatsApp.

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Support Inbox
3 Active
check_circle customer_inquiry
Assigned to Agent
schedule pending_resolution
Awaiting Customer
✓ Customer Context
Order history & preferences loaded
Omnichannel Support

One Unified Inbox for All Customers

Consolidate support tickets from WhatsApp, email, chat, social media, and more into a single inbox. Agents see complete customer history, previous tickets, and context to resolve issues faster on the first contact.

  • check_circle Multi-channel ticket consolidation
  • check_circle Complete customer context & order history
  • check_circle Ticket assignment & escalation routing
  • check_circle Team collaboration & internal notes
app.waloops.com/inbox
image Screenshot placeholder Screenshot — unified support inbox with customer details, order history, and team assignment
play_circle Demo video coming soon
Self-Service Automation

Reduce Ticket Volume With AI-Powered FAQs

Build smart FAQ bots that automatically answer common questions on WhatsApp. AI-powered suggestions help agents find the right answer faster. Handle routine inquiries instantly without agent involvement.

  • check_circle AI-powered FAQ bot responses
  • check_circle Smart escalation to agents when needed
  • check_circle Suggested answers for agents
  • check_circle Self-service reduces support costs by 40%
app.waloops.com/campaigns/faq
image Screenshot placeholder Screenshot — AI FAQ bot responding to customer question with relevant answer
Issue Management

Resolve Issues Faster With Streamlined Ticketing

Automated ticket creation, priority assignment, and escalation workflows. Track resolution time, agent performance, and customer satisfaction. Built-in SLA management to keep teams accountable.

  • check_circle Automatic ticket creation from messages
  • check_circle Priority assignment & intelligent routing
  • check_circle SLA tracking & escalation alerts
  • check_circle Resolution analytics & performance metrics
app.waloops.com/tickets
image Screenshot placeholder Screenshot — support ticket dashboard with priority levels, SLA status, and agent assignments
play_circle Demo video coming soon
Customer Feedback

Measure Satisfaction & Gather Customer Feedback

Send automated satisfaction surveys after ticket resolution. Track NPS, CSAT, and CES metrics. Identify unhappy customers for proactive follow-up. Use feedback to improve support quality and training.

  • check_circle Post-resolution satisfaction surveys
  • check_circle NPS, CSAT, and CES tracking
  • check_circle Negative feedback alerts for escalation
  • check_circle Feedback analytics & improvement insights
app.waloops.com/surveys
image Screenshot placeholder Screenshot — satisfaction survey with rating scale and open feedback collection

Everything You Need for Exceptional Customer Support

Resolve faster, improve satisfaction, reduce costs, and build customer loyalty through WhatsApp support.

inbox

Unified Inbox

Consolidate all customer inquiries from multiple channels into one inbox with full context.

smart_toy

AI FAQ Bot

Automatic answers for common questions reduce ticket volume and support costs by 40%.

assignment

Ticketing & SLAs

Automatic ticket creation, priority routing, SLA tracking, and escalation workflows.

sentiment_satisfied

Customer Feedback

Automated satisfaction surveys to track NPS, CSAT, and identify areas for improvement.

analytics

Analytics & Reporting

Real-time dashboards for response times, resolution rates, agent performance, and more.

group

Team Collaboration

Internal notes, agent chat, skill-based routing, and knowledge base sharing.

Connect Your Support Tools

Works seamlessly with all major helpdesk and CRM platforms. New integrations added regularly.

ZD
Zendesk
IC
Intercom
FD
Freshdesk
HS
HubSpot
SF
Salesforce
CH
Chaport
DK
Desk.com
MP
Multikanal
SS
Service Ship

Don't see your platform listed? We also support custom integrations and Zapier/Make workflows.

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