Shopify app · Live Chat

Live chat that answers while you sleep

A chat bubble on your Shopify store that shows your offer, links to WhatsApp, Instagram and Messenger, and answers "Is COD available?" and "Will it fit?" with AI from your own store data. You reply to the rest from an inbox inside Shopify admin.

Install on Shopify arrow_forward How it works

check_circle No "powered by" branding

check_circle Your colours and greeting

check_circle Advance plan, $49.99/month

Hello 👋

Need help? We're here.

Start a conversation arrow_forward

Festive offer: 10% off prepaid orders

DIWALI10 content_copy

chatWhatsApp

photo_cameraInstagram

forumMessenger

Aarna Store

Replies instantly

Red Georgette Saree

Viewing now · ₹1,999

Is this available with COD? Delivery to Jaipur?

Yes, the Red Georgette Saree is in stock and COD is available. Delivery to Jaipur usually takes 3 to 5 days. Pay online and get 10% off with DIWALI10.

I want to exchange my last order

I'll get a teammate to help with your exchange. They'll reply here shortly.

support_agentHanded over to your team

Illustration with a sample store. Colours, greeting and offer are yours to set.

What you get

Every question answered, on the channel shoppers prefer

smart_toy

AI replies from your store data

Answers shipping, COD, returns and product questions from your own policies, Q&A and live product data, day and night.

storefront

Knows the product on screen

A shopper chatting from a product page gets answers about that product: price, stock, sizes.

support_agent

Hands over when it should

Exchanges, complaints and anything the AI isn't sure about go to your team, with the chat history.

inbox

Inbox inside Shopify admin

Reply to every chat from the Live Chat page in the WALoops app, without leaving Shopify.

local_offer

Your offer on the home screen

Show a current offer and a copyable discount code the moment a shopper opens the chat.

chat

WhatsApp, Instagram and Messenger

One-tap buttons for shoppers who would rather continue on their favourite app.

palette

Looks like your brand

Set the colour, position, title, greeting and avatar. No "powered by" line on your store.

token

AI allowance included

5M AI tokens a month on Advance, shared with AI Search. A single reply uses only a small part.

bolt

Nothing to install in code

Switch on the Live Chat app embed in the theme editor. Turn it off any time.

AI for the repeats, your team for the rest

smart_toyAI answers

check"Is COD available?"
check"How long does delivery take?"
check"What is your return policy?"
check"Do you have this in XL?"
check"Which one is better for a party?"
check"Is there a discount code?"

support_agentYour team handles

arrow_forwardExchanges and refunds
arrow_forwardDamaged or wrong items
arrow_forwardComplaints
arrow_forwardPayment problems
arrow_forwardBulk and custom orders
arrow_forwardAnything the AI isn't sure about

More on getting this split right: what to automate and what not to.

Live in three steps

1 download

Install the app

Add WALoops COD Checkout & Sales from the Shopify App Store and choose the Advance plan.

2 tune

Set up the chat

Open Live Chat in the app menu. Add your greeting, offer, WhatsApp and Instagram, and switch on AI replies.

3 toggle_on

Turn on the embed

Enable the Live Chat app embed in the theme editor. The bubble appears on every page.

Advance plan

$49.99/ month

Billed through your Shopify invoice. Includes everything in Premium, like AI Search, and Starter, like COD verification.

Start with Advance arrow_forward

checkLive chat on your store
checkAI chat replies
check5M AI tokens a month
checkAI Search
checkUnlimited partial payment
checkCOD verification, prepaid booster, cart recovery
checkYour own assigned support person

Not on Shopify? The same live chat widget is part of the WALoops Advance plan for any website.

Live Chat: common questions

Does the AI reply make things up? expand_more

It answers from your own content: your policies, the Q&A you approve and your live product data. When it can't find an answer, it hands the chat to your team instead of guessing.

Where do I reply to chats? expand_more

From the Live Chat page in the WALoops app inside Shopify admin. Handed-over chats and chats you want to take over are all there.

Can shoppers continue on WhatsApp? expand_more

Yes. The chat home screen has one-tap buttons for WhatsApp, Instagram and Messenger, so shoppers can reach you on the app they prefer.

Do I need to edit my theme? expand_more

No. The chat is added as an app embed that you switch on in the theme editor, and it doesn't change your theme code. Switch it off at any time.

Which plan includes live chat? expand_more

Live chat and AI chat replies are on the Advance plan at $49.99 a month, billed through Shopify.

Shopify App Store

Answer every shopper, even at 2 AM

Add live chat with AI replies to your Shopify store with the WALoops app.

shopping_bag Install on Shopify See AI Search →

✓ Billed through Shopify ✓ No theme code ✓ Cancel anytime