Short, direct answers about WALoops and WhatsApp for online stores, developers and property managers. Each answer links to the page with the full details.
WALoops is a WhatsApp automation and marketing platform for online stores and service businesses, mainly in India. It runs on the official WhatsApp Business API and adds order notifications, COD verification, abandoned cart recovery, broadcast campaigns, a no-code chatbot builder, a shared inbox and an AI agent. It is made by Varni Infotech in Surat, India.
Yes. WALoops connects to Meta's official WhatsApp Business Platform (Cloud API) through Meta's Embedded Signup. Your number stays registered to your own WhatsApp Business account, so you keep ownership of the number and its verification.
More details arrow_forwardWALoops is built for Shopify and WooCommerce stores, especially Indian brands that sell with Cash on Delivery, and for vacation rental managers who use a property management system such as Guesty or Hostaway. Developers can also use its WhatsApp OTP API on its own.
More details arrow_forwardIt means WALoops does not add anything to Meta's per-message price. When you connect your own WhatsApp number, Meta bills your WhatsApp Business account directly at its own rates, and WALoops charges only its monthly plan.
More details arrow_forwardWALoops passes Meta's message rates through without markup, includes the chatbot builder and AI agent in its plans instead of selling them as add-ons, and has its own Shopify COD app and WooCommerce plugins. WATI, Interakt and AiSensy are established inbox and campaign tools that charge their own per-message rates. A side-by-side table is on the comparison page.
More details arrow_forwardWALoops supports WhatsApp (official Business API), Instagram Direct messages, and a website live chat widget on the Advance plan. Conversations from these channels share one inbox.
More details arrow_forwardWALoops has three self-serve plans, each with a 7-day free trial: Starter at ₹999 ($9.99) a month for order notifications, COD verification and cart recovery; Premium at ₹2,499 ($24.99) a month adding the inbox, campaigns, chatbot flows and an AI agent; and Advance at ₹4,999 ($49.99) a month adding unlimited team members, ticketing, live chat and API access. Enterprise is priced on request.
More details arrow_forwardNot when you use your own number: Meta charges your WhatsApp Business account directly at its own rate, with no WALoops markup. Messages sent from the shared WALoops number before you connect your own include free credits and are then billed per message.
More details arrow_forwardMeta's rates for India are about ₹0.86 for a marketing message and ₹0.115 for a utility or authentication message, before GST. Order updates are utility messages; promotions and cart reminders are marketing. Incoming messages are free. The WALoops pricing guide has the full table and worked examples.
More details arrow_forwardYes. Every WALoops plan has a 7-day free trial. The Shopify app and the WordPress plugins also have free plans of their own.
More details arrow_forwardBoth include unlimited chatbot flows, campaigns and the AI agent. Premium has a single-user inbox and 500,000 AI tokens a month. Advance adds unlimited team members, a live chat widget, support ticketing, API access and 5,000,000 AI tokens a month.
More details arrow_forwardYes. You can upgrade, downgrade or cancel from your WALoops settings at any time, with no cancellation penalty. Shopify app plans are changed or cancelled from the Plan page inside the app.
More details arrow_forwardSign up with a provider such as WALoops and connect a phone number through Meta's Embedded Signup: you log in with Facebook, pick or create a WhatsApp Business account, verify the number by code and choose a display name. It takes a few minutes. Business verification in Meta Business Settings raises your sending limits later.
More details arrow_forwardYes. WALoops supports WhatsApp number coexistence, so a number can stay on the WhatsApp Business app on your phone while also being connected to the API for automation.
More details arrow_forwardCommon reasons are variables at the very start or end of the text, too many variables for too little text, promotional wording in a template submitted as utility, and missing sample values. The WALoops template approval guide lists the rules with examples that get approved.
More details arrow_forwardYes. WhatsApp's Business Policy requires that people agree to receive messages from your business first. A clear notice next to the phone field at checkout or signup, such as "We'll send order updates on WhatsApp", is the usual way to collect it.
More details arrow_forwardFor most Indian websites, yes. WhatsApp OTP needs no DLT registration, arrives over the internet instead of operator SMS routes, and most users already have WhatsApp open. SMS is still useful as a fallback for users without WhatsApp.
More details arrow_forwardWALoops COD Checkout & Sales is a Shopify app that adds a one-panel checkout for Cash on Delivery orders with WhatsApp OTP, COD rules, a COD fee, partial COD, WhatsApp order confirmation and COD verification. Buyers who pay online finish on Shopify's own checkout. It is listed on the Shopify App Store as "waloops".
More details arrow_forwardThe WALoops Shopify app is free to install. The Free plan includes the COD checkout, WhatsApp OTP, COD rules, COD fee, partial COD for 30 orders a month and 100 WhatsApp messages. Paid plans are Starter $9.99, Premium $24.99 and Advance $49.99 a month, billed through Shopify.
More details arrow_forwardVerify the phone number with an OTP before the COD order, set COD rules by cart value and PIN code, add a small COD fee, confirm every COD order on WhatsApp before shipping, offer a prepaid discount, and use partial COD on risky orders. The WALoops guide explains the eight fixes in the order most stores should add them.
More details arrow_forwardAfter a COD order is placed, WALoops sends the buyer a WhatsApp message with Confirm and Cancel buttons. Confirm tags the order in Shopify so you can ship it; Cancel cancels the order in Shopify automatically before any shipping cost. It is part of the Starter plan of the WALoops Shopify app.
More details arrow_forwardPartial COD asks the buyer to pay a small advance online, such as the shipping charge or 10–20% of the order, and the rest in cash on delivery. Buyers who have paid an advance rarely refuse the parcel. The WALoops Shopify app offers it on the free plan for 30 orders a month, then $0.10 per order.
More details arrow_forwardNot on its own: Shopify's standard checkout has no OTP step for Cash on Delivery. The WALoops Shopify app adds a WhatsApp OTP before COD orders on its free plan, sent from the WALoops WhatsApp number so no Meta setup is needed.
More details arrow_forwardNot by default: Shopify's abandoned checkout reminders are emails. In the WALoops Shopify app, a WhatsApp cart reminder with a link back to the same cart is on the Starter plan, and Premium adds up to three reminders on your own schedule.
More details arrow_forwardOffer a small prepaid discount, add a COD fee, show the savings at checkout, and send COD buyers a WhatsApp link to pay online after they order. WALoops covers six methods with the maths behind each.
More details arrow_forwardPopular options include Releasit COD Form & Upsells and EasySell COD Form & Upsells (order forms with upsells), COD King (OTP, COD fees and rules) and WALoops COD Checkout & Sales (COD checkout, OTP, rules and WhatsApp verification). WALoops compares their plans and features side by side.
More details arrow_forwardConnect a WhatsApp number to WALoops, then create a WooCommerce REST API key with Read/Write permission (WooCommerce → Settings → Advanced → REST API) and add it under Automation → Apps in WALoops. WALoops registers order webhooks on the store and sends the WhatsApp messages you choose for each order event.
More details arrow_forwardYes, with a WhatsApp Business API platform such as WALoops. New orders and status changes (processing, completed, cancelled, refunded) each trigger an approved WhatsApp template filled with the customer name, order number, products and total. It is included from the WALoops Starter plan at ₹999 a month.
More details arrow_forwardSend every Cash on Delivery buyer a WhatsApp message with Confirm and Cancel buttons right after the order, and ship only confirmed orders. With WALoops the request and replies are automatic; on WooCommerce you then cancel refused orders in the WooCommerce admin.
More details arrow_forwardNo, WooCommerce has no built-in abandoned cart recovery. The free WALoops OTP Login plugin detects when a shopper enters a phone number at checkout and leaves, and WALoops then sends a WhatsApp reminder with a link back to the cart (Starter plan and above).
More details arrow_forwardIt depends on the job. Chat-button plugins such as Joinchat let shoppers message you but send nothing automatically. For automatic order updates, COD confirmation and cart reminders you need an official WhatsApp Business API platform such as WALoops, WATI, Interakt or AiSensy.
More details arrow_forwardA free WordPress.org plugin that adds a slide-in side cart and a one-page express checkout to WooCommerce, with WhatsApp OTP, email code or password login and Cash on Delivery controls. The Pro version ($79 a year) adds a Buy Now button, upsells, bundle discounts and prepaid/COD pricing rules.
More details arrow_forwardInstall the free WALoops OTP Login plugin from WordPress.org, click "Get your free API key" in its settings, and add the login form to your login page or with the [wa_otp_login] shortcode. The free plan sends 100 WhatsApp OTPs a month from the WALoops number.
More details arrow_forwardYes. The WALoops WhatsApp OTP API has a free plan with 100 WhatsApp OTPs a month and no credit card, sent from the WALoops WhatsApp number. Paid plans are $5 (₹499) a month for 1,000 OTPs and $9.99 (₹999) a month for unlimited OTPs from your own number.
More details arrow_forwardWith the WALoops OTP API, POST the phone number to /api/otp/send.php with your key in the X-API-Key header; the user receives a 6-digit code on WhatsApp. Then POST the phone number and the code the user typed to /api/otp/verify.php, which returns {"verified": true} when it matches.
More details arrow_forwardFive minutes. Each code can be used once, allows five wrong attempts, and the same number can request a new code once every 30 seconds.
More details arrow_forwardNo. DLT registration is required for SMS in India, not for WhatsApp. WhatsApp OTPs use authentication templates approved by Meta, and on the WALoops shared number that approval is already in place.
More details arrow_forwardThe WALoops AI agent answers customer messages on WhatsApp and Instagram using your own store data, policies and FAQs: product questions, delivery times, return policy and order help. It hands conversations it can't answer to a person in the inbox. It is included on Premium (500,000 tokens a month) and Advance (5,000,000).
More details arrow_forwardRefunds, complaints, damaged orders, payment problems and anything urgent should go to a person. An AI agent works best for repeated factual questions that your own data answers, and should say so when it doesn't know.
More details arrow_forwardYes. The WALoops shared inbox puts every WhatsApp and Instagram conversation in one place, where teammates can be assigned chats and reply from the same business number. Unlimited team members are on the Advance plan.
More details arrow_forwardYes. The WALoops chatbot builder is a visual, no-code flow editor for WhatsApp and Instagram with buttons, lists, questions and conditions. Unlimited flows are included on Premium and Advance.
More details arrow_forwardWALoops connects to Guesty, Hostaway, OwnerRez, Lodgify, Hospitable and Hostfully, and to any other system that can send webhooks. Each reservation event can send a WhatsApp message to the guest or your team.
More details arrow_forwardCreate a Guesty Open API Client ID and Secret (Integrations → Guesty API), add them in WALoops under Automation → Apps → Guesty and click Activate. WALoops registers the reservation webhooks and sends a WhatsApp confirmation with the property, dates and total for every new booking.
More details arrow_forwardCopy your Account ID and Client Secret from Hostaway Settings → API into WALoops, then add the webhook URL WALoops shows in Hostaway's webhook settings. Every Hostaway reservation from Airbnb, Vrbo, Booking.com or direct bookings can then send a WhatsApp message.
More details arrow_forwardYes, once you have the guest's phone number, which Airbnb shares with hosts after a confirmed booking and which most property management systems pass on. Keep booking and payment discussions inside Airbnb's own messages as Airbnb requires.
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Official WhatsApp Business API, Meta's own message rates, Shopify and WooCommerce automation.
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