Property management

Lodgify WhatsApp Integration

Send every Lodgify guest an automatic WhatsApp message when they book, and again if the booking changes or is cancelled. Replies land in one shared inbox, where an AI agent can answer the routine questions for you.

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check_circle Official WhatsApp Business API
check_circle Airbnb, Vrbo, Booking.com & direct
check_circle From $9.99/month

New reservation

Direct

Booking confirmed

Hi Sofia, your stay at Casa del Sol Villa is confirmed.

Check-in Jun 2 · Check-out Jun 9 (7 nights)

Total €1,960. Reply here any time with questions.

smart_toy Guest: Is there parking?
AI agent: Yes, one free space in front of the building.

WhatsApp for Lodgify hosts and property managers

Lodgify suits independent hosts and small vacation rental businesses that run their own booking website alongside Airbnb and Booking.com. If you take direct bookings, fast and personal communication is what makes guests book direct again next time. WALoops sends a WhatsApp confirmation for every Lodgify booking and keeps the conversation in one inbox.

Messages go out from your own WhatsApp Business number on Meta's official API, so guests see your name and can reply straight away. For the bigger picture, read our guide to WhatsApp guest messaging for vacation rentals.

What you can automate from Lodgify

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Booking confirmations

The moment a reservation is created in Lodgify, the guest gets a WhatsApp confirmation with the property, dates, nights, guest count and total.

event_repeat

Change and cancellation alerts

When a reservation is updated, use its status as a condition to send the right message: new dates confirmed, or a cancellation notice.

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Alerts for your team or owners

Send a WhatsApp alert to a cleaner, co-host or property owner for each new booking, with the dates and property, so nobody has to check the calendar.

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Replies, inbox and AI answers

Guest replies arrive in a shared team inbox. On Premium, an AI agent answers questions like WiFi, parking or check-in time from your own house rules.

How to connect Lodgify to WhatsApp

First connect your WhatsApp number to WALoops (how to get the WhatsApp Business API). Then:

1

Copy your Lodgify API key

In Lodgify, go to Settings → Public API and copy your API Key (or request access if you don't have one yet).
2

Paste it into WALoops

Under Automation → Apps → Lodgify, enter the API key and save.
3

Activate

Click Activate. WALoops registers Lodgify's booking webhooks for new and changed bookings on your account.

Good to know: WALoops listens to both Lodgify's "new booking" and "booking changed" events, so changes still reach you even if a new-booking event is missed.

Reservation details you can use

Every Lodgify reservation event carries these fields. Put them in a WhatsApp template, or use them as conditions, for example "only when the channel is Direct" or "only when the status is cancelled".

personGuest name, phone, email

homeProperty name, address, city

calendar_monthCheck-in and check-out

dark_modeNumber of nights

groupNumber of guests

paymentsTotal and currency

hubBooking channel

tagReservation status

Example messages

Meta approves each message as a template first. Confirmations and cancellations count as utility messages, the cheaper category.

Hi Sofia, your stay at Casa del Sol Villa from Jun 2 to Jun 9 is confirmed. We'll send check-in details before you arrive. Questions? Just reply here.

Hi Sofia, your dates at Casa del Sol Villa have changed. New check-in: Jun 2. Reply if anything looks wrong.

Hi Sofia, your booking at Casa del Sol Villa has been cancelled. If this wasn't expected, reply and we'll help.

Frequently asked questions

Does Lodgify's API key give write access? expand_more

Yes. Lodgify only offers one kind of API key, with read and write access. WALoops only uses it to read bookings and properties and to register its webhooks.

Can I send a different message for direct bookings? expand_more

Yes. Use the booking channel as a condition, for example to send direct guests a link to your own website and OTA guests a plain confirmation.

How do I connect Lodgify to WhatsApp? expand_more

Connect your WhatsApp number to WALoops, then add your Lodgify API credentials under Automation → Apps → Lodgify and click Activate. From then on every reservation event can send a WhatsApp message you choose.

Will guests from Airbnb and Booking.com get the messages? expand_more

Yes, as long as Lodgify has the guest's real phone number. Some channels share only a masked number or none at all; WALoops can't message a guest without one.

Do guests need to opt in? expand_more

WhatsApp requires that people agree to hear from your business. Tell guests at booking that you'll send their confirmation and stay details on WhatsApp, for example in your booking terms or confirmation email.

How much does it cost? expand_more

Integrations are included from the Starter plan ($9.99/month, 7-day free trial); the AI agent is on Premium. Meta charges per message at its own rate, which depends on the guest's country, and WALoops passes it on without markup.

Can I connect more than one Lodgify account? expand_more

Yes. You can add several Lodgify accounts and give each its own name, then build different automations for each.

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