Property management

Hostaway WhatsApp Integration

Send every Hostaway guest an automatic WhatsApp message when they book, and again if the booking changes or is cancelled. Replies land in one shared inbox, where an AI agent can answer the routine questions for you.

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check_circle Official WhatsApp Business API
check_circle Airbnb, Vrbo, Booking.com & direct
check_circle From $9.99/month

New reservation

Booking.com

Booking confirmed

Hi Lucas, your stay at Seaview Apartment 3B is confirmed.

Check-in Nov 14 · Check-out Nov 18 (4 nights)

Total €780. Reply here any time with questions.

smart_toy Guest: Is there parking?
AI agent: Yes, one free space in front of the building.

WhatsApp for Hostaway hosts and property managers

Hostaway is a favourite with growing short-term rental companies that manage their channels, calendars and guest communication from one dashboard. Guests increasingly expect to reach their host on WhatsApp, especially international travellers. WALoops turns each Hostaway reservation into a WhatsApp message from your business number and puts the replies in a shared inbox your team can work from.

Messages go out from your own WhatsApp Business number on Meta's official API, so guests see your name and can reply straight away. For the bigger picture, read our guide to WhatsApp guest messaging for vacation rentals.

What you can automate from Hostaway

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Booking confirmations

The moment a reservation is created in Hostaway, the guest gets a WhatsApp confirmation with the property, dates, nights, guest count and total.

event_repeat

Change and cancellation alerts

When a reservation is updated, use its status as a condition to send the right message: new dates confirmed, or a cancellation notice.

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Alerts for your team or owners

Send a WhatsApp alert to a cleaner, co-host or property owner for each new booking, with the dates and property, so nobody has to check the calendar.

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Replies, inbox and AI answers

Guest replies arrive in a shared team inbox. On Premium, an AI agent answers questions like WiFi, parking or check-in time from your own house rules.

How to connect Hostaway to WhatsApp

First connect your WhatsApp number to WALoops (how to get the WhatsApp Business API). Then:

1

Copy your Hostaway API details

In Hostaway, go to Settings → API and copy your Account ID and Client Secret.
2

Paste them into WALoops

Under Automation → Apps → Hostaway, enter the Account ID and the secret as the API Key, and save. WALoops exchanges them for a Hostaway access token automatically.
3

Add the webhook in Hostaway

Copy the webhook URL WALoops shows after saving and add it in Hostaway's webhook settings (or ask [email protected] to add it). Hostaway doesn't let apps register webhooks themselves, so this one step is done on Hostaway's side. Then click Activate.

Good to know: Hostaway's webhook carries the listing ID but not the property's name or address. WALoops looks the listing up through the API, so you can use the property name and city in your messages.

Reservation details you can use

Every Hostaway reservation event carries these fields. Put them in a WhatsApp template, or use them as conditions, for example "only when the channel is Direct" or "only when the status is cancelled".

personGuest name, phone, email

homeProperty name, address, city

calendar_monthCheck-in and check-out

dark_modeNumber of nights

groupNumber of guests

paymentsTotal and currency

hubBooking channel

tagReservation status

Example messages

Meta approves each message as a template first. Confirmations and cancellations count as utility messages, the cheaper category.

Hi Lucas, your stay at Seaview Apartment 3B from Nov 14 to Nov 18 is confirmed. We'll send check-in details before you arrive. Questions? Just reply here.

Hi Lucas, your dates at Seaview Apartment 3B have changed. New check-in: Nov 14. Reply if anything looks wrong.

Hi Lucas, your booking at Seaview Apartment 3B has been cancelled. If this wasn't expected, reply and we'll help.

Frequently asked questions

Why do I have to add the webhook in Hostaway myself? expand_more

Hostaway has no public API for registering webhooks, so the URL has to be added in Hostaway's settings (or by Hostaway support). It's a one-time copy and paste.

Which booking channels does it cover? expand_more

Every reservation Hostaway receives, whether it came from Airbnb, Vrbo, Booking.com, a partner channel or your direct booking site. The channel is available as a field, so you can send a different message per channel.

How do I connect Hostaway to WhatsApp? expand_more

Connect your WhatsApp number to WALoops, then add your Hostaway API credentials under Automation → Apps → Hostaway and click Activate. From then on every reservation event can send a WhatsApp message you choose.

Will guests from Airbnb and Booking.com get the messages? expand_more

Yes, as long as Hostaway has the guest's real phone number. Some channels share only a masked number or none at all; WALoops can't message a guest without one.

Do guests need to opt in? expand_more

WhatsApp requires that people agree to hear from your business. Tell guests at booking that you'll send their confirmation and stay details on WhatsApp, for example in your booking terms or confirmation email.

How much does it cost? expand_more

Integrations are included from the Starter plan ($9.99/month, 7-day free trial); the AI agent is on Premium. Meta charges per message at its own rate, which depends on the guest's country, and WALoops passes it on without markup.

Can I connect more than one Hostaway account? expand_more

Yes. You can add several Hostaway accounts and give each its own name, then build different automations for each.

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