Property management

Guesty WhatsApp Integration

Send every Guesty guest an automatic WhatsApp message when they book, and again if the booking changes or is cancelled. Replies land in one shared inbox, where an AI agent can answer the routine questions for you.

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check_circle Official WhatsApp Business API
check_circle Airbnb, Vrbo, Booking.com & direct
check_circle From $9.99/month

New reservation

Airbnb

Booking confirmed

Hi Olivia, your stay at Downtown Skyline Loft is confirmed.

Check-in Oct 5 · Check-out Oct 10 (5 nights)

Total $1,450. Reply here any time with questions.

smart_toy Guest: Is there parking?
AI agent: Yes, one free space in front of the building.

WhatsApp for Guesty hosts and property managers

Guesty is built for property managers running dozens or hundreds of units across Airbnb, Vrbo, Booking.com and their own direct booking site. At that size, the hard part isn't sending one message, it's making sure every guest on every channel gets the same clear confirmation and a fast answer. WALoops listens to Guesty's reservation webhooks, so one automation covers the whole portfolio.

Messages go out from your own WhatsApp Business number on Meta's official API, so guests see your name and can reply straight away. For the bigger picture, read our guide to WhatsApp guest messaging for vacation rentals.

What you can automate from Guesty

event_available

Booking confirmations

The moment a reservation is created in Guesty, the guest gets a WhatsApp confirmation with the property, dates, nights, guest count and total.

event_repeat

Change and cancellation alerts

When a reservation is updated, use its status as a condition to send the right message: new dates confirmed, or a cancellation notice.

notifications_active

Alerts for your team or owners

Send a WhatsApp alert to a cleaner, co-host or property owner for each new booking, with the dates and property, so nobody has to check the calendar.

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Replies, inbox and AI answers

Guest replies arrive in a shared team inbox. On Premium, an AI agent answers questions like WiFi, parking or check-in time from your own house rules.

How to connect Guesty to WhatsApp

First connect your WhatsApp number to WALoops (how to get the WhatsApp Business API). Then:

1

Get Guesty API credentials

In Guesty, open Integrations → Guesty API and create a Client ID and Client Secret. The secret is shown only once. If you don't see the menu, ask Guesty support to enable Open API access for your account.
2

Paste them into WALoops

Under Automation → Apps → Guesty, enter the Client ID and Client Secret and save. WALoops manages Guesty's 24-hour access tokens for you.
3

Activate

Click Activate. WALoops registers Guesty's reservation webhooks on your account by itself, so there's nothing to paste into Guesty.

Good to know: Guesty's reservation webhooks don't include the guest's phone number or the price. WALoops fetches the full reservation and listing from the Guesty API each time, so your messages still get the guest's name, number, property name and total.

Full walkthrough with message examples: How to connect Guesty to WhatsApp

Reservation details you can use

Every Guesty reservation event carries these fields. Put them in a WhatsApp template, or use them as conditions, for example "only when the channel is Direct" or "only when the status is cancelled".

personGuest name, phone, email

homeProperty name, address, city

calendar_monthCheck-in and check-out

dark_modeNumber of nights

groupNumber of guests

paymentsTotal and currency

hubBooking channel

tagReservation status

Example messages

Meta approves each message as a template first. Confirmations and cancellations count as utility messages, the cheaper category.

Hi Olivia, your stay at Downtown Skyline Loft from Oct 5 to Oct 10 is confirmed. We'll send check-in details before you arrive. Questions? Just reply here.

Hi Olivia, your dates at Downtown Skyline Loft have changed. New check-in: Oct 5. Reply if anything looks wrong.

Hi Olivia, your booking at Downtown Skyline Loft has been cancelled. If this wasn't expected, reply and we'll help.

Frequently asked questions

Do I need Guesty's Open API to use WALoops? expand_more

Yes. WALoops connects through the Guesty Open API with a Client ID and Client Secret. Most Guesty plans include it; if you can't find Integrations → Guesty API, Guesty support can switch it on.

Does it replace Guesty's own messaging? expand_more

No. Guesty's automated messages keep working. WALoops adds WhatsApp from your own business number, plus a shared inbox and AI answers for the replies.

How do I connect Guesty to WhatsApp? expand_more

Connect your WhatsApp number to WALoops, then add your Guesty API credentials under Automation → Apps → Guesty and click Activate. From then on every reservation event can send a WhatsApp message you choose.

Will guests from Airbnb and Booking.com get the messages? expand_more

Yes, as long as Guesty has the guest's real phone number. Some channels share only a masked number or none at all; WALoops can't message a guest without one.

Do guests need to opt in? expand_more

WhatsApp requires that people agree to hear from your business. Tell guests at booking that you'll send their confirmation and stay details on WhatsApp, for example in your booking terms or confirmation email.

How much does it cost? expand_more

Integrations are included from the Starter plan ($9.99/month, 7-day free trial); the AI agent is on Premium. Meta charges per message at its own rate, which depends on the guest's country, and WALoops passes it on without markup.

Can I connect more than one Guesty account? expand_more

Yes. You can add several Guesty accounts and give each its own name, then build different automations for each.

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Booking confirmations, change alerts and AI answers for every guest. 7-day free trial.

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