AI Guest Assistant for Hotels on WhatsApp & Website Chat | WALoops
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Every guest question answered in seconds, even at 11pm

An AI assistant on your website chat and WhatsApp that answers parking, check-in, WiFi, pet and amenity questions from your own FAQ, and passes anything tricky to your front desk.

We set it up with you in about 10 minutes. No card needed to try it.

The questions your team answers 50 times a week

Guests ask before they book and during their stay. When nobody replies, some book elsewhere and the rest call the front desk.

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Instant replies, 24/7

Guests get an answer in seconds on your website chat and WhatsApp, at any hour, instead of waiting for the morning shift.

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Trained on your FAQ

It answers from what you give it: check-in times, parking, WiFi, pets, breakfast, cancellation policy. It does not make things up about your property.

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Your team stays in control

Anything it can't answer goes to one shared inbox, where your front desk picks it up and replies in the same chat.

Free setup in 3 steps

  1. 1
    Send us your FAQ

    Your website link or a list of common questions is enough. We turn it into the assistant's knowledge.

  2. 2
    We add the chat to your website

    One small code snippet, or we send your web person the exact instructions. WhatsApp is connected on your business number.

  3. 3
    Test it with real questions

    Ask it what your guests ask. Keep it only if it saves your team time.

Website chat · 11:42 pm
Hi, is there parking? We arrive around midnight.
Yes, free parking is right behind the main building. Late check-in is no problem: your key code is sent on the day of arrival. Anything else I can help with?
Can we bring our dog?
Dogs are welcome in our pet-friendly rooms for a small fee. I've flagged your question for the front desk so they can confirm a room for you in the morning.

Example answers. Your assistant uses your own policies.

Questions hotels ask us

Do I need to change my booking system?expand_more

No. It works next to whatever you use today (SynXis, Cloudbeds, ResNexus or anything else). If you use Guesty, Hostaway, Lodgify, OwnerRez, Hospitable or Hostfully, it can also send booking confirmations on WhatsApp.

What if the AI does not know the answer?expand_more

It says so and hands the conversation to your team in the shared inbox. It does not guess about your property.

Do my guests need an app?expand_more

No. They use the chat on your website or WhatsApp, which most international guests already have.

What does it cost?expand_more

Setup is free and you can try it first. After that, the AI assistant and shared inbox are on our Premium plan at $24.99 a month, with a 7-day free trial. Cancel any time.

See it answer your own guests' questions

Free setup with Bhagirath, founder of WALoops. About 10 minutes.