Hostfully WhatsApp Integration: Send Booking Messages and Guidebooks
Connect Hostfully to WhatsApp to send every booking a confirmation with your guidebook link, plus change and cancellation alerts, from your own number.
WALoops team
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In this guide
- What do I need to connect Hostfully to WhatsApp?
- How do I connect Hostfully to WhatsApp?
- Which Hostfully fields can I use?
- Can I send a Hostfully guidebook on WhatsApp?
- What Hostfully messages can I automate?
- When do Hostfully booking automations run?
- Where can my team reply to Hostfully WhatsApp messages?
- Hostfully doesn't send WhatsApp messages from your business number on its own. You connect it to a WhatsApp Business API platform with your Hostfully Agency API key.
- Setup takes about 10 minutes: paste the key into WALoops and click Activate. WALoops registers the Hostfully webhooks itself.
- Every new, updated or cancelled booking can send the guest a WhatsApp message, including your Hostfully guidebook link.
- Check that your API key can read guest contact details. Without that, Hostfully hides the phone number and there's no one to message.
To connect Hostfully to WhatsApp, add your Agency API key to WALoops and activate it; WALoops registers webhooks for new, updated and cancelled bookings. Setup takes about 10 minutes, and an automation can send each guest a WhatsApp confirmation with the Hostfully guidebook link.
What do I need to connect Hostfully to WhatsApp?
You need a Hostfully Agency API key, a WhatsApp Business API number and a WALoops account on a plan with automation apps.
- A Hostfully Agency API key, from Agency Settings → API Key.
- A WhatsApp number on the WhatsApp Business API; see the WhatsApp Business API guide.
- A WALoops account on a plan with automation apps, with a 7-day free trial.
How do I connect Hostfully to WhatsApp?
Connect Hostfully by adding your Agency API key in WALoops, activating the app, then creating and testing a booking automation.
- Copy your Agency API key from Agency Settings → API Key in Hostfully.
- Check its access. The key must be allowed to see guest contact details, or bookings will arrive without a phone number.
- Paste it into WALoops under Automation → Apps → Hostfully and save.
- Click Activate. WALoops registers Hostfully webhooks for new, updated and cancelled bookings on your agency.
- Create an automation with Hostfully as the trigger and an approved WhatsApp template as the action, then map the booking fields.
- Test it with a booking that uses your own phone number.
Which Hostfully fields can I use?
Hostfully provides guest, booking and property fields you can map into WhatsApp automations.
| Group | Fields |
|---|---|
| Guest | Name, phone, email |
| Booking | Status, check-in, check-out, nights, guests, total and currency, booking channel |
| Property | Property name, address, city |
Can I send a Hostfully guidebook on WhatsApp?
Yes, include your guidebook link in the booking confirmation so every guest has it on their phone from day one:
The template is approved by Meta once, and each booking fills in the guest name, property and dates. Confirmations, changes and cancellations are utility templates; see the template approval guide for wording that keeps them in that category.
What Hostfully messages can I automate?
You can automate WhatsApp messages for new, updated and cancelled Hostfully bookings, and alert your housekeeping team or owner.
| Event | Message |
|---|---|
| New booking | Confirmation with dates, total and guidebook link |
| New booking | Alert to your housekeeping or owner |
| Booking updated | Changed dates or guest count |
| Booking cancelled | Cancellation notice to the guest and team |
Hostfully's cancellation arrives as a booking update with the cancelled status, so a cancellation message is an update automation with a status condition.
When do Hostfully booking automations run?
Hostfully booking automations run when a booking is created, updated or cancelled; delays count from that moment. For check-in-day messages, keep Hostfully's own scheduling and use WhatsApp for booking-time messages and conversations.
Where can my team reply to Hostfully WhatsApp messages?
Your team can reply to guest WhatsApp messages from one number in the WALoops shared inbox. The AI agent can handle routine questions. Plans start at $9.99 a month with no markup on Meta's fees. For a summary, see the Hostfully WhatsApp integration page.
