Property management

Hostfully WhatsApp Integration

Send every Hostfully guest an automatic WhatsApp message when they book, and again if the booking changes or is cancelled. Replies land in one shared inbox, where an AI agent can answer the routine questions for you.

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check_circle Official WhatsApp Business API
check_circle Airbnb, Vrbo, Booking.com & direct
check_circle From $9.99/month

New reservation

Airbnb

Booking confirmed

Hi Mia, your stay at Harbor View Condo is confirmed.

Check-in Mar 12 · Check-out Mar 16 (4 nights)

Total $980. Reply here any time with questions.

smart_toy Guest: Is there parking?
AI agent: Yes, one free space in front of the building.

WhatsApp for Hostfully hosts and property managers

Hostfully is used by professional property managers who pair its PMS with digital guidebooks for their guests. Your guidebook answers questions before arrival; WhatsApp is where guests actually ask them. WALoops sends a confirmation for each Hostfully booking and routes the replies to a shared inbox, where an AI agent can answer the routine ones.

Messages go out from your own WhatsApp Business number on Meta's official API, so guests see your name and can reply straight away. For the bigger picture, read our guide to WhatsApp guest messaging for vacation rentals.

What you can automate from Hostfully

event_available

Booking confirmations

The moment a reservation is created in Hostfully, the guest gets a WhatsApp confirmation with the property, dates, nights, guest count and total.

event_repeat

Change and cancellation alerts

When a reservation is updated, use its status as a condition to send the right message: new dates confirmed, or a cancellation notice.

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Alerts for your team or owners

Send a WhatsApp alert to a cleaner, co-host or property owner for each new booking, with the dates and property, so nobody has to check the calendar.

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Replies, inbox and AI answers

Guest replies arrive in a shared team inbox. On Premium, an AI agent answers questions like WiFi, parking or check-in time from your own house rules.

How to connect Hostfully to WhatsApp

First connect your WhatsApp number to WALoops (how to get the WhatsApp Business API). Then:

1

Copy your Agency API key

In Hostfully, go to Agency Settings → API Key and copy your key. Make sure it can see guest contact details, or messages will have no phone number to go to.
2

Paste it into WALoops

Under Automation → Apps → Hostfully, enter the key and save.
3

Activate

Click Activate. WALoops registers Hostfully webhooks for new, updated and cancelled bookings on your agency.

Good to know: If your API key isn't allowed to read guest details, Hostfully hides them. WALoops leaves those fields empty instead of sending a placeholder, so check the key's access if names or numbers are missing.

Reservation details you can use

Every Hostfully reservation event carries these fields. Put them in a WhatsApp template, or use them as conditions, for example "only when the channel is Direct" or "only when the status is cancelled".

personGuest name, phone, email

homeProperty name, address, city

calendar_monthCheck-in and check-out

dark_modeNumber of nights

groupNumber of guests

paymentsTotal and currency

hubBooking channel

tagReservation status

Example messages

Meta approves each message as a template first. Confirmations and cancellations count as utility messages, the cheaper category.

Hi Mia, your stay at Harbor View Condo from Mar 12 to Mar 16 is confirmed. We'll send check-in details before you arrive. Questions? Just reply here.

Hi Mia, your dates at Harbor View Condo have changed. New check-in: Mar 12. Reply if anything looks wrong.

Hi Mia, your booking at Harbor View Condo has been cancelled. If this wasn't expected, reply and we'll help.

Frequently asked questions

Does it work with Hostfully guidebooks? expand_more

Yes, alongside them. Add your guidebook link to the booking confirmation template so every guest gets it on WhatsApp.

Are cancellations covered? expand_more

Yes. Hostfully's cancellation event arrives as a booking update with the cancelled status, so you can send a cancellation message for it.

How do I connect Hostfully to WhatsApp? expand_more

Connect your WhatsApp number to WALoops, then add your Hostfully API credentials under Automation → Apps → Hostfully and click Activate. From then on every reservation event can send a WhatsApp message you choose.

Will guests from Airbnb and Booking.com get the messages? expand_more

Yes, as long as Hostfully has the guest's real phone number. Some channels share only a masked number or none at all; WALoops can't message a guest without one.

Do guests need to opt in? expand_more

WhatsApp requires that people agree to hear from your business. Tell guests at booking that you'll send their confirmation and stay details on WhatsApp, for example in your booking terms or confirmation email.

How much does it cost? expand_more

Integrations are included from the Starter plan ($9.99/month, 7-day free trial); the AI agent is on Premium. Meta charges per message at its own rate, which depends on the guest's country, and WALoops passes it on without markup.

Can I connect more than one Hostfully account? expand_more

Yes. You can add several Hostfully accounts and give each its own name, then build different automations for each.

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Booking confirmations, change alerts and AI answers for every guest. 7-day free trial.

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