Property management

OwnerRez WhatsApp Integration

Send every OwnerRez guest an automatic WhatsApp message when they book, and again if the booking changes or is cancelled. Replies land in one shared inbox, where an AI agent can answer the routine questions for you.

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check_circle Official WhatsApp Business API
check_circle Airbnb, Vrbo, Booking.com & direct
check_circle From $9.99/month

New reservation

Direct

Booking confirmed

Hi Emily, your stay at Lakeside Cabin is confirmed.

Check-in Dec 20 · Check-out Dec 27 (7 nights)

Total $2,340. Reply here any time with questions.

smart_toy Guest: Is there parking?
AI agent: Yes, one free space in front of the building.

WhatsApp for OwnerRez hosts and property managers

OwnerRez is popular with owner-operators and small management companies, especially in the US, who want deep control over their own direct bookings. Many OwnerRez users already send email and SMS. WhatsApp is the channel international guests and many US travellers actually reply on, and WALoops adds it without changing how you run OwnerRez.

Messages go out from your own WhatsApp Business number on Meta's official API, so guests see your name and can reply straight away. For the bigger picture, read our guide to WhatsApp guest messaging for vacation rentals.

What you can automate from OwnerRez

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Booking confirmations

The moment a reservation is created in OwnerRez, the guest gets a WhatsApp confirmation with the property, dates, nights, guest count and total.

event_repeat

Change and cancellation alerts

When a reservation is updated, use its status as a condition to send the right message: new dates confirmed, or a cancellation notice.

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Alerts for your team or owners

Send a WhatsApp alert to a cleaner, co-host or property owner for each new booking, with the dates and property, so nobody has to check the calendar.

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Replies, inbox and AI answers

Guest replies arrive in a shared team inbox. On Premium, an AI agent answers questions like WiFi, parking or check-in time from your own house rules.

How to connect OwnerRez to WhatsApp

First connect your WhatsApp number to WALoops (how to get the WhatsApp Business API). Then:

1

Create a Personal Access Token

In OwnerRez, go to Settings → API → Personal Access Tokens and create a token.
2

Paste it into WALoops

Under Automation → Apps → OwnerRez, enter your OwnerRez account email and the token, and save.
3

Activate

Click Activate. WALoops registers one webhook on your OwnerRez account that covers new, changed and deleted bookings.

Good to know: OwnerRez sends the guest's name with each booking but not their phone number. WALoops fetches the guest record from the OwnerRez API so the message can go to the right number.

Reservation details you can use

Every OwnerRez reservation event carries these fields. Put them in a WhatsApp template, or use them as conditions, for example "only when the channel is Direct" or "only when the status is cancelled".

personGuest name, phone, email

homeProperty name, address, city

calendar_monthCheck-in and check-out

dark_modeNumber of nights

groupNumber of guests

paymentsTotal and currency

hubBooking channel

tagReservation status

Example messages

Meta approves each message as a template first. Confirmations and cancellations count as utility messages, the cheaper category.

Hi Emily, your stay at Lakeside Cabin from Dec 20 to Dec 27 is confirmed. We'll send check-in details before you arrive. Questions? Just reply here.

Hi Emily, your dates at Lakeside Cabin have changed. New check-in: Dec 20. Reply if anything looks wrong.

Hi Emily, your booking at Lakeside Cabin has been cancelled. If this wasn't expected, reply and we'll help.

Frequently asked questions

Does WALoops use OwnerRez's messaging? expand_more

No. WALoops sends WhatsApp messages from your own WhatsApp Business number. OwnerRez's own emails and texts keep working as before.

What happens when a booking is deleted in OwnerRez? expand_more

A deletion arrives as a booking update with its new status, so you can send a cancellation message for it like any other cancellation.

How do I connect OwnerRez to WhatsApp? expand_more

Connect your WhatsApp number to WALoops, then add your OwnerRez API credentials under Automation → Apps → OwnerRez and click Activate. From then on every reservation event can send a WhatsApp message you choose.

Will guests from Airbnb and Booking.com get the messages? expand_more

Yes, as long as OwnerRez has the guest's real phone number. Some channels share only a masked number or none at all; WALoops can't message a guest without one.

Do guests need to opt in? expand_more

WhatsApp requires that people agree to hear from your business. Tell guests at booking that you'll send their confirmation and stay details on WhatsApp, for example in your booking terms or confirmation email.

How much does it cost? expand_more

Integrations are included from the Starter plan ($9.99/month, 7-day free trial); the AI agent is on Premium. Meta charges per message at its own rate, which depends on the guest's country, and WALoops passes it on without markup.

Can I connect more than one OwnerRez account? expand_more

Yes. You can add several OwnerRez accounts and give each its own name, then build different automations for each.

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