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Guesty hides the Open API menu until it is enabled for your account. Ask Guesty support to turn on Open API access, after which the menu appears and you can create a Client ID and Client Secret.
More details arrow_forwardGuesty's reservation webhooks do not include the guest's phone number or price. WALoops fetches the full reservation and listing from the Guesty API each time, so messages still include the guest's name, number, property name and total.
More details arrow_forwardHostaway has no API for apps to register webhooks, so the URL must be pasted into Hostaway's webhook settings or added by emailing [email protected]. It is a one-time step; everything after that is automatic.
More details arrow_forwardYes. Hostaway's webhook carries only the listing ID, not the property name or address, but WALoops looks the listing up through the Hostaway API so the property name and city can still be used in your messages.
More details arrow_forwardA deleted booking arrives in WALoops as a booking update with its new status. You can send a cancellation message for it the same way as any other cancellation; no separate rule is needed.
More details arrow_forwardNo. OwnerRez sends the guest's name with each booking but not their phone number. WALoops fetches the guest record from the OwnerRez API separately so the WhatsApp message goes to the right number.
More details arrow_forwardLodgify offers only one API key type, which has both read and write access. WALoops uses it only to read bookings and properties and to register its webhooks; it does not write to your Lodgify account.
More details arrow_forwardYes. WALoops listens to both Lodgify's new booking and booking changed events, so updates are captured even if a new-booking event is missed.
More details arrow_forwardNo. WALoops sends WhatsApp messages to the guest's phone number. Messages inside Airbnb's own inbox stay with Hospitable's automated messaging system; WALoops does not touch those.
More details arrow_forwardYes. Add your Hostfully guidebook link to the booking confirmation template so every guest receives it on WhatsApp at the same time as their confirmation.
More details arrow_forwardYour Hostfully Agency API Key needs access to guest contact details. If that permission is not enabled, Hostfully hides guest phone numbers and WALoops leaves those fields empty rather than sending a placeholder. Check the key's access level in Hostfully.
More details arrow_forwardWALoops supports Hostaway, Guesty, Hospitable, OwnerRez, Hostfully, Lodgify, Cloudbeds, Avantio and Smoobu. Hostaway, Guesty, Hospitable, OwnerRez, Hostfully and Lodgify each have a dedicated integration page. Any other PMS that can send webhooks can be connected with a custom webhook.
More details arrow_forwardYes. You can connect multiple accounts of the same PMS and give each its own name, then build different automations for each. This works for any supported PMS, including Guesty.
More details arrow_forwardEvery PMS reservation event carries guest name, phone and email; property name, address and city; check-in and check-out dates; number of nights; number of guests; total and currency; booking channel; and reservation status.
More details arrow_forwardYes. The booking channel is available as a condition, so you can set a rule like 'only when channel is Direct' to send direct guests one message and Airbnb guests another.
More details arrow_forwardYes, as long as your PMS passes on the guest's real phone number. Some OTA channels share only a masked number or no number; WALoops cannot send a WhatsApp message to a guest without a real phone number.
More details arrow_forwardYes. WhatsApp requires that guests agree to receive messages from your business. The recommended approach is to tell guests at booking, for example in your booking terms or a confirmation email, that their confirmation and stay details will be sent on WhatsApp.
More details arrow_forwardPMS integrations are included from the Starter plan at $9.99 (or INR 999) a month, with a 7-day free trial. The AI agent requires the Premium plan. Meta charges per WhatsApp message at its own rate depending on the guest's country; WALoops passes this on without markup.
More details arrow_forwardBooking confirmations and cancellation messages count as WhatsApp utility messages, which is the cheaper Meta pricing category. Meta charges per message based on the guest's country; WALoops passes that cost through without markup.
More details arrow_forwardYes. Automated quote follow-ups can be sent at 2 hours, 24 hours and 72 hours after an abandoned inquiry.
More details arrow_forwardYes. Replies land in WALoops's shared team inbox, where team members can be assigned to conversations. On Premium, an AI agent answers routine questions such as WiFi, parking and check-in time from your own house rules.
More details arrow_forwardYes. All guest replies land in a shared inbox. The inbox supports tagging and filtering chats by issue, unread status or favourites, and teammates can be assigned to individual conversations.
More details arrow_forwardYes. You can send review request campaigns to recent guests after checkout via WhatsApp.
More details arrow_forwardYes. You can run targeted book-direct campaigns to repeat guests with loyalty discounts to save on OTA commissions. Revenue tracking per campaign and per property is supported.
More details arrow_forwardYes. Saved quick replies are available for common guest questions such as check-in times, WiFi and parking, so team members can respond instantly without retyping the same answer.
More details arrow_forwardYes. WhatsApp messaging in WALoops includes opt-out support, throttling and suppression lists from day one, so guests who do not want to receive messages are excluded automatically.
More details arrow_forwardYes. Any PMS that can send webhooks can be connected using WALoops's generic webhook integration. Custom integrations and Zapier or Make workflows are also available for PMS platforms not on the list.
More details arrow_forwardYes. Revenue tracking per campaign and per property is supported, so you can see which WhatsApp campaigns drive bookings.
More details arrow_forwardOfficial WhatsApp Business API, Meta's own message rates, Shopify and WooCommerce automation.
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